Bar/Lounge Manager - COMO Social Club

The Westin The Woodlands

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Job Description

The Westin at the Woodlands
Bar/Lounge Manager- COMO Social Club
 
The Howard Hughes name is synonymous with entrepreneurial vision, tenacity and a pioneering spirit, values that today are embodied by The Howard Hughes Corporation.  While Hughes’ passion for aviation and the silver screen are legendary, it was his visionary investment in real estate that forms the bedrock of the company today.  At the core of our DNA we believe we can Make Life Extraordinary.  For our people, for our stakeholders, for our shareholders and for the people that live, breathe, consume and experience our brand.
 
We believe in “Thinking Big” at The Howard Hughes Corporation.  We are driven by entrepreneurialism, a passion for excellence, and an unrelenting dedication to success.  Our mission is to be the pre-eminent developer and operator of master planned communities and mixed-use properties.  We create timeless places and memorable experiences that inspire people while driving sustainable, long-term growth and value for our shareholders. We create environments where people want to live, work, shop, dine and play from coast to coast to coast.
 
POSITION SUMMARY:  
 
The Howard Hughes Corporation is searching for a Bar/Lounge Manager for COMO Social Club at The Westin at The Woodlands hotel.  The hotel is located in the award winning master planned community of The Woodlands, Texas 45 minutes north of Houston. The hotel features 305 guestrooms, concierge floors, and 15,000 sq. ft. of meeting space, two restaurants and 2 lounges. The area around the hotel is home to multiple Fortune 500 companies, The Cynthia Woods Mitchell Pavilion, shopping, dining and entertainment venues.
 
The Bar/Lounge Manager will coordinate and administer the sale of beverages in COMO Social Club..  Manage the lounge operations and oversee the purchasing and inventory of liquor, beer and wine for the hotel.
 
ESSENTIAL JOB RESPONSIBILITIES:  
  • Hire, train, supervise and direct staff in all beverage operations in COMO Social Club. 
  • Monitor inventory of beverages to ensure adequate stock is maintained.
  • Ensure cash procedures are adhered to an stickily monitored including calculation of tips
  • Communicate effectively, both verbally and in writing to provide clear direction to the staff. 
  • Assign and instruct beverage staff in details of work.  Observe performance and encourage improvement where necessary.
  • Communicate with guests and employees in a positive and clear manner. 
  • Listen to and understand requests, respond with appropriate actions and provide accurate information. 
  • Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for beverage staff and other hotel employees. 
  • Interact with Food & Beverage and Sales departments closely to ensure efficient department operations and quality guest service.
  • Field customer complaints by conducting thorough research of the situation in order to choose the most effective solutions. 
  • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
  • Develop and implement basic operating standards for beverage service in compliance with federal, state, local and standard practices.
  • Maintain established inventory by ordering all liquor, beer and wine and supplies in accordance with business needs.
  • Schedule staff and maintain proper service levels dictated by volume of business.
  • Knowledge of pairing a must 
  • Assist the Executive Chef with bar menus.
 
ADDITIONAL RESPONSIBILITIES:
  • Work in a cooperative and friendly manner with fellow employees, set a positive example.
  • Provide the highest level of guest service to the hotel’s clients.
  • Maintain professional attire and personal hygiene.
  • Maintain a clean, neat and orderly work area.
  • Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook.
  • Implement the hotel’s safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following company’s OSHA program, safe lifting techniques.
  • Promptly report substandard (unsafe) conditions to Supervisor.
  • Promptly report accidents, injuries, property damage or loss to Supervisor.
  • Inform management promptly of any work-related problems or guest complaints.
  • Promote the hotel through goodwill, courtesy and a positive attitude.
  • Attend all scheduled training classes and meetings.
  • Continue to learn and grow in your position.
  • Perform any reasonable request as assigned or directed by management.
  • Provide for a safe work environment by following all safety and security procedures and rules.
  • Assist person(s) with a disability.
  • Comply with all applicable federal, state and local laws ordinances as they apply to the hotel, guest and employees.
  • Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
 
EDUCATION AND EXPERIENCE REQUIREMENTS:
  • High school or equivalent education required.  Bachelor’s Degree preferred.
  • Two- Three years’ experience in overall Bars & food operation as well as management experience.
  • Starwood/Marriott or similar branded, full service hotel experience preferred.
“All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.”
 
 
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