Host/Hostess

Robard's Steakhouse

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Job Description

Robard's Steakhouse- The Woodlands Resort & Conference Center
Host/Hostess
 
The Howard Hughes name is synonymous with entrepreneurial vision, tenacity and a pioneering spirit, values that today are embodied by The Howard Hughes Corporation.  While Hughes’ passion for aviation and the silver screen are legendary, it was his visionary investment in real estate that forms the bedrock of the company today.  At the core of our DNA we believe we can Make Life Extraordinary.  For our people, for our stakeholders, for our shareholders and for the people that live, breathe, consume and experience our brand.
 
We believe in “Thinking Big” at The Howard Hughes Corporation.   We are driven by entrepreneurialism, a passion for excellence, and an unrelenting dedication to success.  Our mission is to be the pre-eminent developer and operator of master planned communities and mixed-use properties.  We create timeless places and memorable experiences that inspire people while driving sustainable, long-term growth and value for our shareholders. We create environments where people want to live, work, shop, dine and play from coast to coast to coast.
 
POSITION SUMMARY:  
 
A mere 30 minutes from downtown Houston, Texas, a world of intoxicating beauty awaits.  Tucked away within the Texas Piney Woods on 28,000 acres of natural forest, The Woodlands Resort is an ideal vacation destination for families, friends and couples as well as an exceptional venue for meetings, conferences, social events and weddings.  For four decades, The Woodlands Resort & Conference Center has provided a convenient escape to nature and recreation for families, couples, golf and tennis enthusiasts, and business travelers.   The gorgeous forest setting provides the backdrop for a resort of grand proportions, offering an array of leisure and business amenities and genuine Texas hospitality.
 
The Woodlands Resort & Conference Center is seeking a dynamic, Host/Hostess.Primary responsibilities include greet customers by group and name whenever possible, manage seating, answer phones, assist with to go orders, respond to inquiries regarding dining options, menu, buffet, hours of operation and general resort knowledge.  May also assist servers with side work such as folding napkins, prepping silverware, etc.
 
ESSENTIAL JOB RESPONSIBILITIES:  
  • Control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures.
  • Assign opening and/or closing side duties.  Supervise side work and ensure completed lists of set ups of all stations before departure of service staff.
  • Handle reservation book, take incoming telephone calls, note reservations and special requests by guests.
 
ADDITIONAL RESPONSIBILITIES:
  • Work in a cooperative and friendly manner with fellow employees, set a positive example.
  • Provide the highest level of guest service to the hotel’s clients.
  • Maintain professional attire and personal hygiene.
  • Maintain a clean, neat and orderly work area.
  • Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook.
  • Implement the hotel’s safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following company’s OSHA program, safe lifting techniques.
  • Promptly report substandard (unsafe) conditions to Supervisor.
  • Promptly report accidents, injuries, property damage or loss to Supervisor.
  • Inform management promptly of any work-related problems or guest complaints.
  • Promote the hotel through goodwill, courtesy and a positive attitude.
  • Attend all scheduled training classes and meetings.
  • Continue to learn and grow in your position.
  • Perform any reasonable request as assigned or directed by management.
  • Provide for a safe work environment by following all safety and security procedures and rules.
  • Assist person(s) with a disability.
  • Comply with all applicable federal, state and local laws ordinances as they apply to the hotel, guest and employees.
  • Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
 
 
EDUCATION AND EXPERIENCE REQUIREMENTS
  • High School diploma or equivalent.
  • Prior Restaurant experience preferred. 
  • Must be flexible to work varied shifts, varied days of the week to include nights, weekends and holidays.
 
 
“All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.”
 
 
 
 
 
 
 
 
 
 
 
 
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