General Manager

The Westin The Woodlands

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Job Description

General Manager
The Westin at The Woodlands
The Howard Hughes name is synonymous with entrepreneurial vision, tenacity and a pioneering spirit—values still embodied by The Howard Hughes Corporation today. While Hughes’ passion for aviation and the silver screen are legendary, it was his investment in real estate that forms the bedrock of the company.  At the core of our DNA we believe we can Make Life Extraordinary.  We strive to embody these same qualities for every individual that our company touches, from stakeholders to partners, from consumer to shareholder.
We believe in “Thinking Big” at The Howard Hughes Corporation.   We demand excellence and an unrelenting dedication to success.  Our mission is to be the pre-eminent developer and operator of master planned communities and mixed-use properties in the United States.  We create timeless places and memorable experiences that inspire people while driving sustainable, long-term growth and value. We create environments where people want to live, work, shop, dine and play from coast to coast.
The Howard Hughes Corporation is searching for a General Manager for  Westin at The Woodlands. The hotel is located in the award winning master planned community of The Woodlands, Texas 45 minutes north of Houston. The hotel features 305 guestrooms, concierge floors, 15,000 sq. ft. of meeting space, two restaurants and two lounges. The area around the hotel is home to multiple Fortune 500 companies, The Cynthia Woods Mitchell Pavilion, shopping, dining and entertainment venues
Oversee all aspects of hotel management in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards.  Responsible for managing the Executive Management team and overall hotel targets to deliver an excellent guest and group experience. 
  • Serve as the primary strategic leader of the hotel with responsibility for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales and revenue generation.
  • In conjunction with the VP of Hospitality, establish budgetary goals based on the hotel’s potential and business plan.
  • Establish rate strategies based on current and historical market mix, as well as review, monitor and adjust rate positioning accordingly on a daily basis and in conjunction with business forecasts.
  • Manage and control the operational labor costs, cost of sales and operating expenses ensuring operational requirements and profit objectives are met.
  • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met, or exceeded.
  • Ensure that monthly financial targets for Rooms, Food & Beverage, Administrative & General, are on target and accurate.
  • Assist with the preparation of monthly, annual and long-term budgets and marketing plans.
  • Comply with hotel brand standards and pass quality assurance audits.
  • Maintains an appropriate level of community public affairs involvement.
  • Select, hire, train and develop key staff.
  • Minimum 10 years hotel management experience within a four star hotel or casino environment, and a proven record of accomplishment in providing the highest level of guest and employee satisfaction.
  • Strong financial and analytical acumen.
  • Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, and long-range planning.
  • Must be a skilled leader who creates an inspiring vision, who communicates the vision well, and who leads by example through mentoring and coaching a high performance innovation and business analyst/process team. Must be results oriented and able to drive the process of converting and idea into production.
  • Strong interpersonal and collaboration skills are needed to manage this diverse team: must support and advance a culture of committed action, excellence and respect.
  • Proven ability to align a team behind a focused vision and deliver against plans.
  • Emphasis on creating partnerships with internal and external customers and looking for ways to support multi-stakeholder success.
  • Outstanding communication skills (written, verbal and listening) are a must.
  • Strong analytical capabilities including budgetary and financial acumen.
  • The ability to always “Think Big”.
  • Passionate, entrepreneurial and dedicated to success.
  • B.A. in Hospitality Management or related field.
  • Individuals may need to sit or stand as needed. The position may require walking primarily on a level surface for periodic periods throughout the day. The employee may reach above shoulder heights or below the waist or lift as required to file documents or store materials throughout the workday.
“All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.”