Front Desk Agent

The Embassy Suites by Hilton The Woodlands Hughes Landing

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Job Description

Embassy Suites The Woodlands/Hughes Landing
Front Desk Agent
 
The Howard Hughes name is synonymous with entrepreneurial vision, tenacity and a pioneering spirit, values that today are embodied by The Howard Hughes Corporation.  While Hughes’ passion for aviation and the silver screen are legendary, it was his visionary investment in real estate that forms the bedrock of the company today.  At the core of our DNA we believe we can Make Life Extraordinary.  For our people, for our stakeholders, for our shareholders and for the people that live, breathe, consume and experience our brand.
 
We believe in “Thinking Big” at The Howard Hughes Corporation.   We are driven by entrepreneurialism, a passion for excellence, and an unrelenting dedication to success.  Our mission is to be the pre-eminent developer and operator of master planned communities and mixed-use properties.  We create timeless places and memorable experiences that inspire people while driving sustainable, long-term growth and value for our shareholders. We create environments where people want to live, work, shop, dine and play from coast to coast to coast.
 
POSITION SUMMARY:  
 
The brand new Embassy Suites The Woodlands located in Hughes Landing has an opening in the Guest Services department!  The hotel is looking for an energetic Front Desk Agents for this new 205 room property. In addition to the rooms, we have over 3,500 square feet of meeting space and a state of the art technology package. 
 
As a Front Desk Agent, you would be responsible for checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The Front-Desk/Guest Service agent is the first impression for the hotel, whether by phone or in person. A friendly and professional tone and actions are vital in this role.  If you are a genuinely nice person with a great attitude, please apply or send in your resume.
 
DUTIES AND RESPONSIBILITIES:
 
 
“All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
  • Register guests and assigns rooms. Accommodates special requests whenever possible
  • Assists in preregistration and blocking of rooms for reservations
  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures
  • Knows room locations, types of rooms available, and room rates
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms
  • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures
  • Process guest check-outs
  • Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange
  • Uses proper telephone etiquette
  • Uses proper mail, package, and message handling procedures. Courier Mail Register
  • Attends department meetings
  • Reports any unusual occurrences or requests to the manager or assistant manager
  • Knows all safety and emergency procedures, is aware of accident prevention policies
  • Maintains the cleanliness and neatness of the front desk area
     
     
    ADDITIONAL RESPONSIBILITIES:
  • Work in a cooperative and friendly manner with fellow employees, set a positive example
  • Provide the highest level of guest service to the hotel’s clients
  • Maintain professional attire and personal hygiene
  • Maintain a clean, neat and orderly work area
  • Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook
  • Implement the hotel’s safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following company’s OSHA program, safe lifting techniques
  • Promptly report substandard (unsafe) conditions to Supervisor
  • Promptly report accidents, injuries, property damage or loss to Supervisor
  • Inform management promptly of any work-related problems or guest complaints
  • Promote the hotel through goodwill, courtesy and a positive attitude
  • Attend all scheduled training classes and meetings
  • Continue to learn and grow in your position
  • Perform any reasonable request as assigned or directed by management
  • Provide for a safe work environment by following all safety and security procedures and rules
  • Assist person(s) with a disability
  • Comply with all applicable federal, state and local laws ordinances as they apply to the hotel, guest and employees
  • Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel
     
    EDUCATION AND EXPERIENCE REQUIREMENTS:
     
  • High School diploma or equivalent and/or experience in a hotel or a related field preferred
  • This position requires strong attention to detail, ability to communicate effectively with guests and team members verbally or in written form
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