Restaurant Host/Hostess- SORRISO opening Nov. 2018

The Westin The Woodlands

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Job Description

The Westin at  The Woodlands
  Host/Hostess SORRISO Restaurant
The Howard Hughes name is synonymous with entrepreneurial vision, tenacity and a pioneering spirit, values that today are embodied by The Howard Hughes Corporation.  While Hughes’ passion for aviation and the silver screen are legendary, it was his visionary investment in real estate that forms the bedrock of the company today.  At the core of our DNA we believe we can Make Life Extraordinary.  For our people, for our stakeholders, for our shareholders and for the people that live, breathe, consume and experience our brand.
We believe in “Thinking Big” at The Howard Hughes Corporation.  We are driven by entrepreneurialism, a passion for excellence, and an unrelenting dedication to success.  Our mission is to be the pre-eminent developer and operator of master planned communities and mixed-use properties.  We create timeless places and memorable experiences that inspire people while driving sustainable, long-term growth and value for our shareholders. We create environments where people want to live, work, shop, dine and play from coast to coast to coast.
The Howard Hughes Corporation is searching for  Host/Hostess  for  our new  Italian restaurant opening November 2018  at The Westin at The Woodlands hotel located in the award winning master planned community of The Woodlands, Texas 45 minutes north of Houston. The hotel features 305 guestrooms, concierge floors, and 15,000 sq. ft. of meeting space, two restaurants and 2 lounges. The area around the hotel is home to multiple Fortune 500 companies, The Cynthia Woods Mitchell Pavilion, shopping, dining and entertainment venues.
The Ideal candidate is energetic, comfortable in a fast paced environment, and takes pride in being the first  touch point in the guest experience.  This is an opportunity for someone who wants to learn and grown in the restaurant industry and desires to grow their food and wine knowledge.
  • Understand and perform job duties to the expectations of Sorriso
  • The Host Person is responsible for assisting guests with reservations via telephone or in person, greeting and seating guests, and monitoring table management to maximize seating.
  • Takes takeout food and beverage orders and acts as the cashier for this function.
  • Assists guests with special requests or needs and functions as the liaison between the guest and Food Server or Manager.
  • Complete side work as assigned.
  • Friendly and positive throughout the guest experience.
  • Operate ethically to protect the image of Sorriso
  • Maintain a clean, safe environment in the host person area.
  • Performs other duties and responsibilities as requested by Management
  • Work in a cooperative and friendly manner with fellow employees, set a positive example.
  • Provide the highest level of guest service to the hotel’s clients.
  • Maintain professional attire and personal hygiene.
  • Maintain a clean, neat and orderly work area.
  • Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook.
  • Implement the hotel’s safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following company’s OSHA program, safe lifting techniques.
  • Promptly report substandard (unsafe) conditions to Supervisor.
  • Promptly report accidents, injuries, property damage or loss to Supervisor.
  • Inform management promptly of any work-related problems or guest complaints.
  • Promote the hotel through goodwill, courtesy and a positive attitude.
  • Attend all scheduled training classes and meetings.
  • Continue to learn and grow in your position.
  • Perform any reasonable request as assigned or directed by management.
  • Provide for a safe work environment by following all safety and security procedures and rules.
  • Assist person(s) with a disability.
  • Comply with all applicable federal, state and local laws ordinances as they apply to the hotel, guest and employees.
  • Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
  • Candidates must be able to communicate in English fluently and in a professional manner.
  • The ability to communicate in Spanish is considered a plus.
  • 1 year work experience as a host person is preferred.
  • Exhibit phone etiquette, basic computer knowledge (including reservation management system) and food/wine service knowledge.
  • Candidates must be highly organized and exhibit the ability to multi-task.
  • Requires the ability to work efficiently and within a team environment.
  • Must be able to stand, walk, bend and lift for the duration of the shift. Must be able to lift 50 pounds.
  • Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.
  • Full-time flexible hours are required. Must be able to work breakfast, lunch, dinner, late nights, weekends and holidays.
“All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.”