Recreational Attendant

The Woodlands Resort & Conference Center

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Job Description

The Woodlands Resort
Recreational Attendant – Cool Water Cafe
The Howard Hughes name is synonymous with entrepreneurial vision, tenacity and a pioneering spirit, values that today are embodied by The Howard Hughes Corporation.  While Hughes’ passion for aviation and the silver screen are legendary, it was his visionary investment in real estate that forms the bedrock of the company today.  At the core of our DNA we believe we can Make Life Extraordinary.  For our people, for our stakeholders, for our shareholders and for the people that live, breathe, consume and experience our brand.
We believe in “Thinking Big” at The Howard Hughes Corporation.  We are driven by entrepreneurialism, a passion for excellence, and an unrelenting dedication to success.  Our mission is to be the pre-eminent developer and operator of master planned communities and mixed-use properties.  We create timeless places and memorable experiences that inspire people while driving sustainable, long-term growth and value for our shareholders. We create environments where people want to live, work, shop, dine and play from coast to coast to coast.
As a Recreational Attendant, you would be responsible for engaging guests at the Forest Oasis Waterscape, the Wharf Terrace and any other locations necessary while continuously delivering outstanding guest service. Specifically, you would be responsible for performing the following tasks to the highest standards:
  • Greet guests and respond to guest inquiries and requests in a timely, friendly and efficient manner.
  • Coordinate and engage guests in poolside games and activities including dances, competitions, arts & crafts, s'mores, dive in movies and more.
  • Host basic non – revenue and revenue generating activities such as   Arts & Crafts, Trivia, Scavenger Hunts etc
  • Socialize with guests at different events and locations around the hotel.
  • Be a reliable source of contact and information for our guests.
  • Assist guests in the checking in and of recreational equipment such as Kayaks, Paddleboards and bicycles.
  • Monitor water slides and lazy river for safety and protocol.  
  • Must have reliable transportation and flexibility to work varied shifts, varied days of the week including nights, weekends and holidays. 
  • Consistently deliver positive, courteous and professional guest service in all interactions with guests.
  • The Recreational Attendant is responsible for providing prompt and efficient service to our guests. 
  • This is an outdoor position that is offered as seasonal employment, with the potential to extend based on availability and company demand. Must be available to work weekends, Spring Break, and other holidays, if required. Summer season extends till mid-October. 
  • Possess an enthusiastic attitude and positive, solution oriented approach.
  • The ability to interact and engage with guests of varying age groups.
  • Strong customer service skills.
  • Strong microphone skills.
  • Work in a cooperative and friendly manner with fellow employees, set a positive example
  • Consistently engage guests by greeting, smiling and providing excellent service.
  • Provide the highest level of guest service to the hotel’s clients
  • Maintain professional attire and personal hygiene
  • Maintain a clean, neat and orderly work area
  • Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook
  • Implement the hotel’s safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following company’s OSHA program, safe lifting techniques
  • Promptly report substandard (unsafe) conditions to Supervisor
  • Promptly report accidents, injuries, property damage or loss to Supervisor
  • Inform management promptly of any work-related problems or guest complaints
  • Promote the hotel through goodwill, courtesy and a positive attitude
  • Attend all scheduled training classes and meetings
  • Continue to learn and grow in your position
  • Perform any reasonable request as assigned or directed by management
  • Provide for a safe work environment by following all safety and security procedures and rules
  • Assist person(s) with a disability
  • Comply with all applicable federal, state and local laws ordinances as they apply to the hotel, guest and employees
  • Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel
  • High School diploma or equivalent and/or experience in a hotel or a related field preferred
  • Applicant must be flexible to work varied hours including nights, weekends and holidays
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.”