Conference Planning Manager

The Woodlands Resort & Conference Center

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Job Description

The Woodlands Resort 
Conference Planning Manager
The Howard Hughes name is synonymous with entrepreneurial vision, tenacity and a pioneering spirit, values that today are embodied by The Howard Hughes Corporation.  While Hughes’ passion for aviation and the silver screen are legendary, it was his visionary investment in real estate that forms the bedrock of the company today.  At the core of our DNA we believe we can Make Life Extraordinary.  For our people, for our stakeholders, for our shareholders and for the people that live, breathe, consume and experience our brand.
We believe in “Thinking Big” at The Howard Hughes Corporation.   We are driven by entrepreneurialism, a passion for excellence, and an unrelenting dedication to success.  Our mission is to be the pre-eminent developer and operator of master planned communities and mixed-use properties.  We create timeless places and memorable experiences that inspire people while driving sustainable, long-term growth and value for our shareholders. We create environments where people want to live, work, shop, dine and play from coast to coast to coast.
The Conference Planning Manager will coordinate the activities of staff and conference personnel to make arrangements for group meetings and conference.  
  • Aid in the coordination of daily operations, ensuring the quality and service levels are consistent with The Woodlands Resort standards
  • Coordinate outside groups day meetings conference
  • Contact client with information regarding space , audiovisual and catering details
  • Responsible for educating the client on the amenities and facilities on the property
  • Coordinate with the client to review meeting details
  • Responsible for rooming lists, transportation details, conference event order, meeting agendas and billing authorizations
  • Provide necessary post meeting information to Accounting for proper billing and revenue review
  • Meet client prior to the start of their meeting to ensure details are correct and meet client requirements
  • Attend conference manager meetings
  • Create CEO’s that pertain to each conference
  • Update changes on daily change log and change actual CEO
  • Attend CEO meetings to review upcoming events
  • Work in a cooperative and friendly manner with fellow employees, set a positive example.
  • Provide the highest level of guest service to the hotel’s clients.
  • Promote the hotel through goodwill, teamwork spirit, courtesy and a positive attitude.
  • Maintain a high level of professional appearance and image of self and staff
  • Follow all safety and security procedures and rules.
  • Ability to thrive in a fast-paced multi-tasking, hands-on environment.
  • Excellent time management skills 
  • Flexible to work varying schedules
  • Ability and willingness to work closely with other
  • Follow fair, progressive discipline/coach and counseling procedures
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires excellent communication skills, both verbal and written, additional language ability is a plus, however, not required.
  • Excellent organizational and interpersonal skills
  • Work in a cooperative and friendly manner with fellow employees, set a positive example
  • Provide the highest level of guest service to the hotel’s clients
  • Maintain professional attire and personal hygiene
  • Maintain a clean, neat and orderly work area
  • Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook
  • Implement the hotel’s safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following company’s OSHA program, safe lifting techniques
  • Promptly report substandard (unsafe) conditions to Supervisor
  • Promptly report accidents, injuries, property damage or loss.
  • Inform management promptly of any work-related problems or guest complaints
  • Promote the hotel through goodwill, courtesy and a positive attitude
  • Attend all scheduled training classes and meetings
  • Continue to learn and grow in your position
  • Perform any reasonable request as assigned or directed by management
  • Provide for a safe work environment by following all safety and security procedures and rules
  • Assist person(s) with a disability
  • Comply with all applicable federal, state and local laws ordinances as they apply to the hotel, guest and employees
  • Lift up to 50 pounds.
  • Perform tasks that may require kneeling, bending, stooping, crouching, climbing, reaching, standing, walking, pushing, pulling, lifting and grasping.
  • Observe all company procedures and safety rules
  • Maintain accurate time records and send to payroll when required
  • Work as part of our team to ensure customer satisfaction
  • Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel
  • High School Diploma
  • College Degree Preferred
  • Previous Conference Planner or related experience
  • 2 - 3 years hotel/conference center experience 
  • Delphi, word and excel knowledge preferred.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.”