Executive Housekeeper

The Westin The Woodlands

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Job Description

The Westin The Woodlands
Executive Housekeeper
 
The Howard Hughes name is synonymous with entrepreneurial vision, tenacity and a pioneering spirit, values that today are embodied by The Howard Hughes Corporation.  While Hughes’ passion for aviation and the silver screen are legendary, it was his visionary investment in real estate that forms the bedrock of the company today.  At the core of our DNA we believe we can Make Life Extraordinary.  For our people, for our stakeholders, for our shareholders and for the people that live, breathe, consume and experience our brand.
 
We believe in “Thinking Big” at The Howard Hughes Corporation.   We are driven by entrepreneurialism, a passion for excellence, and an unrelenting dedication to success.  Our mission is to be the pre-eminent developer and operator of master planned communities and mixed-use properties.  We create timeless places and memorable experiences that inspire people while driving sustainable, long-term growth and value for our shareholders. We create environments where people want to live, work, shop, dine and play from coast to coast to coast.
 
POSITION SUMMARY:  
The Howard Hughes Corporation is searching for a Executive Housekeeper for The Westin The Woodlands hotel. The hotel is located in the award winning master planned community of The Woodlands, Texas 45 minutes north of Houston. The hotel features 305 guestrooms, concierge floors, 15,000 sq. ft. of meeting space, two restaurants and 2 lounges. The area around the hotel is home to multiple Fortune 500 companies, The Cynthia Woods Mitchell Pavilion, shopping, dining and entertainment venues.
 
The Executive Housekeeper will direct the day-to-day and long term operations of the Housekeeping department.
 
ESSENTIAL JOB RESPONSIBILITIES:  
 
  • Manage the daily operations of the Housekeeping, and where applicable. Responsible for budgeting, forecasting, and financial planning of the departments.  Manage the selection, training and development of employees with an eye toward maximum employee satisfaction, productivity and guest satisfaction
     
  • Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.Manage operating expenses to maximize costs while providing excellent guest services
     
  • Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction.Bear ultimate responsibility for monitoring consumption and ordering replacement of guest and cleaning supplies
 
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
  • Consult with the General Manager, Director of Operations on a daily basis as well as with other departments as necessary
  • Participate in long range planning
  • Participate, support and make recommendations for ongoing hotel programs with continuous improvement in networking
     
ADDITIONAL RESPONSIBILITIES
  • Work in a cooperative and friendly manner with fellow employees, set a positive example
  • Provide the highest level of guest service to the hotel’s clients
  • Maintain professional attire and personal hygiene
  • Maintain a clean, neat and orderly work area
  • Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook
  • Implement the hotel’s safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following company’s OSHA program, safe lifting techniques
  • Promptly report substandard (unsafe) conditions to Supervisor
  • Promptly report accidents, injuries, property damage or loss to Supervisor
  • Inform management promptly of any work-related problems or guest complaints
  • Promote the hotel through goodwill, courtesy and a positive attitude
  • Attend all scheduled training classes and meetings
  • Continue to learn and grow in your position
  • Perform any reasonable request as assigned or directed by management
  • Provide for a safe work environment by following all safety and security procedures and rules.
  • Assist person(s) with a disability
  • Comply with all applicable federal, state and local laws ordinances as they apply to the hotel, guest and employees
  • Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel
 
EDUCATION AND EXPERIENCE REQUIREMENTS
  • Bachelor’s Degree in Business or related field
  • Marriott/Westin experience required
  • Three to Five years of Housekeeping management experience
  • Previous experience managing cost controls
  • Desire to learn and grow with a world class hospitality business
 
“All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.”
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