The Woodlands Resort & Conference Center
Front Desk Agent
The Howard Hughes name is synonymous with entrepreneurial vision, tenacity and a pioneering spirit, values that today are embodied by The Howard Hughes Corporation. While Hughes’ passion for aviation and the silver screen are legendary, it was his visionary investment in real estate that forms the bedrock of the company today. At the core of our DNA we believe we can Make Life Extraordinary. For our people, for our stakeholders, for our shareholders and for the people that live, breathe, consume and experience our brand.
We believe in “Thinking Big” at The Howard Hughes Corporation. We are driven by entrepreneurialism, a passion for excellence, and an unrelenting dedication to success. Our mission is to be the pre-eminent developer and operator of master planned communities and mixed-use properties. We create timeless places and memorable experiences that inspire people while driving sustainable, long-term growth and value for our shareholders. We create environments where people want to live, work, shop, dine and play from coast to coast to coast.
The Howard Hughes Corporation is searching for Front Desk Agent for The Woodlands Resort and Conference Center.
A mere 30 minutes from downtown Houston, Texas, a world of intoxicating beauty awaits. Tucked away within the Texas Piney Woods on 28,000 acres of natural forest, The Woodlands Resort is an ideal vacation destination for families, friends and couples as well as an exceptional venue for meetings, conferences, social events and weddings.
The Front Desk is a focal point at the Resort. They are a huge part of the "Arrival" process and offers constant guest interaction, with the most diverse operating exposure in the hotel.
ESSENTIAL JOB RESPONSIBILITIES:
Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering.
Greet and welcome guests upon arrival.
Register guests into the computer, verifying reservation, address, and credit information.
Work in a cooperative and friendly manner with fellow employees, set a positive example.
Provide the highest level of guest service to the hotel’s clients.
Maintain professional attire and personal hygiene.
Maintain a clean, neat and orderly work area.
Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook.
Implement the hotel’s safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following company’s OSHA program, safe lifting techniques.
Promptly report substandard (unsafe) conditions to Supervisor.
Promptly report accidents, injuries, property damage or loss to Supervisor.
Inform management promptly of any work-related problems or guest complaints.
Promote the hotel through goodwill, courtesy and a positive attitude.
Attend all scheduled training classes and meetings.
Continue to learn and grow in your position.
Perform any reasonable request as assigned or directed by management.
Provide for a safe work environment by following all safety and security procedures and rules.
Assist person(s) with a disability.
Comply with all applicable federal, state and local laws ordinances as they apply to the hotel, guest and employees.
Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
EDUCATION AND EXPERIENCE REQUIREMENTS:
- Must be familiar with operation of computer systems (which can be acquired through on-the-job training).
- General knowledge of office and telephone procedures.
- Must be able to type a minimum of 30 WPM accurately.
- Cooperative, personable and sincerely guest-oriented.
- High School Diploma preferred.
- Previous Conference Center/Hotel experience, preferably in Front Office or Reservations
- Ability to lift up to 20 pounds
- Perform bending, stooping, kneeling, crouching, climbing, reaching, standing, walking, pushing, pulling, lifting and grasping
- Verbal and listening ability
- Visual skills
- Problem solving rationalizing
“All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.”