Area Hospitality Trainer

The Woodlands Resort & Conference Center

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Job Description

Area Hospitality Trainer
The Howard Hughes name is synonymous with entrepreneurial vision, tenacity and a pioneering spirit, values that today are embodied by The Howard Hughes Corporation.  While Hughes’ passion for aviation and the silver screen are legendary, it was his visionary investment in real estate that forms the bedrock of the company today.  At the core of our DNA we believe we can Make Life Extraordinary.  For our people, for our stakeholders, for our shareholders and for the people that live, breathe, consume and experience our brand.
We believe in “Thinking Big” at The Howard Hughes Corporation.   We are driven by entrepreneurialism, a passion for excellence, and an unrelenting dedication to success.  Our mission is to be the pre-eminent developer and operator of master planned communities and mixed-use properties.  We create timeless places and memorable experiences that inspire people while driving sustainable, long-term growth and value for our shareholders. We create environments where people want to live, work, shop, dine and play from coast to coast to coast.
The Howard Hughes Corporation is searching for an Area Trainer for its Westin, Embassy Suites and The Woodlands Resort & Conference Center.
The Area Trainer will enhance employee training in consistency with the company’s mission statement, core values and philosophy.  Will also provide support in all areas of the Human Resource function.  Responsible for performing certain responsibilities in executing the functions of the Human Resource department.  Among these are training programs for the property, orientation of new hires, conducting training, actively involved in Brand Training for the Embassy Suites, and The Westin.
  • Confer with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies
  • Plan, design, produce required training materials and conduct New Hire Orientation and ensure all new employees receive necessary training and current employees complete re-orientation and training as needed
  • Explain the benefits, organization of the company, core values, mission statement, and handbook and company programs.
  • Assist in keeping all training materials and manuals current and cataloged for all departments
  • Proposes and conducts training and oversees all programs, works with Director of Human Resources to offer required basic training for all employees
  • Supervises the presentation of film and training programs for all departments
  • Conduct training sessions covering specified areas such as on-the-job training, refresher
  • Works with department heads and directors to determine training needs for specific areas
  • Works with employees on career development and training
  • Work in a cooperative and friendly manner with fellow employees, set a positive example
  • Provide the highest level of guest service to the hotel’s clients
  • Maintain professional attire and personal hygiene
  • Maintain a clean, neat and orderly work area
  • Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook
  • Implement the hotel’s safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following company’s OSHA program, safe lifting techniques
  • Promptly report substandard (unsafe) conditions to Supervisor
  • Promptly report accidents, injuries, property damage or loss to Supervisor
  • Inform management promptly of any work-related problems or guest complaints
  • Promote the hotel through goodwill, courtesy and a positive attitude
  • Attend all scheduled training classes and meetings
  • Continue to learn and grow in your position
  • Perform any reasonable request as assigned or directed by management
  • Provide for a safe work environment by following all safety and security procedures and rules.
  • Assist person(s) with a disability
  • Comply with all applicable federal, state and local laws ordinances as they apply to the hotel, guest and employees
  • Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel
  • 5-7 years successful HR Training background required
  • Must possess hospitality/hotel experience
  • Bilingual (Spanish) skills Preferred.
  • Bachelor's Degree highly desired

“All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.”